Nicholas Clark
IT SPECIALIST - SOFTWARE ENGINEERING STUDENT
- Role
- Advanced Repair Agent at Geek Squad
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Nicholas Clark
Previously employed by Walt Disney Studios; Warner Brothers; HBO; and Marvel…
Experience
Advanced Repair Agent
Nov 2023 — Present · Simi Valley, CA, US
Provide onsite support, assisting customers with technical inquiries through various channels, including ticketing systems, and phone calls• Create and manage user accounts and permissions, following established processes and procedures• Maintain application and system documentation by updating written procedures for troubleshooting and resolution processes• Diagnose and troubleshoot hardware and software issues using diagnostic tools like Event Viewer and Task Manager, ensuring timely and accurate resolutions• Collaborate with senior IT staff on complex issues, escalating when necessary to ensure efficient problem resolution• Apply basic networking concepts to optimize hardware and software configurations, reducing system downtime and enhancing operational efficiency.• Installed operating systems, applications, patches, updates. as needed.
Education
Western Governors University
Bachelor's degree, cybersecurity
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