Nicholas Carnovale

Account Manager @BrightView Landscapes

Develop and maintain long-term relationships with customers, focusing on both the main contact as well as the next level above and below. • Develop and maintain a schedule to perform “site walkthroughs” during formal meetings with customers to ensure quality and service expectations are met. • Lead and facilitate or assist in the resolution of customer problems or concerns. • Proactively present site enhancement ideas to existing customers. • Ensure renewals of each current account within the customer portfolio. • Identify and pursue opportunities to sell ancillary services. • Ensure a safe environment for employees, customers and the general public. • Generate referrals from existing client base and communicate to Business Developer. • Develop accurate estimates and takeoffs for both new and existing clients as needed. • Supervise the Production Specialist in conduct of field operations. • Communicate regularly with the Production Specialist to ensure client needs and expectations are consistently met or exceeded. • Manage service delivery to specified scope of work. • Ensure branch financial goals met by maintaining acceptable gross margins for both base contract work and ancillary services. • Coordinate consistent and timely site visits with Production Specialist. • Participate in branch meetings and assist Branch Manager or Assistant Branch Manager in overall leadership of branch. • Maintain satisfactory Accounts Receivable levels. • Coordinate with Branch Administrator to ensure branch databases consistently updated with current client information. • Other tasks and duties as assigned by Branch Manager.