Nicholas Cardoni

Lamborghini Customer Relations Lead @Automobili Lamborghini S.p.A.

Detroit, MI, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2020 — Present

Lamborghini Customer Relations Lead @Automobili Lamborghini S.p.A.

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Auburn Hills, MI, US

Manage Lamborghini Call Center activities (Customer Experience & Roadside Assistance) • Coordinate and resolve all customer complaints received via the Call Center and act as the 2nd level customer care support • Area of responsibility is North America ( USA, Canada, Mexico, Brazil, Chile, Peru)• Review and coordinate all single incident cases (Accidents & Product Liability) • Coordinate all Pre-Litigation Lemon Law demands in conjunction with each State law

EDUCATION

1996 — 2001

Oakland University

Bachelor of Arts (B.A.), Communication, General and Minor in Political Science

SKILLS

Sales ManagementSalesTeam BuildingManagementTeam LeadershipNegotiationVehiclesBusiness Process ImprovementLeadershipAutomotiveCustomer RetentionCustomer ServiceTrainingCustomer SatisfactionProfitCustomer Relationship Management (Crm)Continuous ImprovementProcess Improvement

ABOUT NICHOLAS CARDONI

Individual with proven leadership experience and a diversified background in the…

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Nicholas Cardoni — Lamborghini Customer Relations Lead at Automobili Lamborghini S.p.A. in Detroit, MI, US | Unifers