Nicholas Braxton
IT Help Desk | Troubleshooting & Customer Support | Security+ (In Progress)
- Role
- Benefits Advisor at OneDigital
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Nicholas Braxton
I’m an aspiring IT Help Desk Specialist with a strong foundation in customer support…
Experience
Benefits Advisor
Nov 2024 — Present · Chicago, IL, US
Managed a high volume of Medicare plan enrollments using digital platforms such as SalesForce Broker Office and GoHealth, providing a foundation in web-based system navigation and data accuracy- Served as a subject matter expert in compliance and regulatory frameworks, skills easily adaptable to IT environments with strict data governance requirements (e.g, HIPAA, SOC 2)- Provided one-on-one client consultations, helping individuals understand and select suitable insurance plans—developing communication skills critical for translating technical information in IT roles- Maintained detailed records and documentation, demonstrating strong attention to detail and database familiarity- Worked cross-functionally with internal departments and external vendors, improving collaboration and system troubleshooting skills.
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