Nicholas Bates

Director of Revenue Operations @Harbor IT

Portsmouth, NH, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2024 — Present

Director of Revenue Operations @Harbor IT

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Framingham, MA, US

As Revenue Operations Director, I oversee the alignment of Sales, Marketing, and Customer Success functions to drive revenue growth. My focus is on developing data-driven strategies, optimizing processes, and managing our tech stack to enable efficient execution across our revenue teams. I work closely with leadership to set targets and build scalable frameworks for forecasting, performance measurement and quota planning.

EDUCATION

2009 — 2013

University of New Hampshire

Bachelor of Science (BS), Natural Resource Economics

SKILLS

Customer ServiceConnectwiseQuote PreparationTeam CoordinationIT Service DeliveryService CoordinationManaged ServicesUnified CommunicationsDirect SalesVoipHiringMicrosoft ExcelManagementSales

ABOUT NICHOLAS BATES

Revenue Operations Lead with 10+ years of progressive experience spanning Customer Success and Sales Operations in the Managed Services industry. Leveraging deep expertise in customer retention and revenue optimization, I bridge the gap between customer needs and business growth through data-driven strategies and scalable revenue processes. My unique path from CSM to RevOps leadership enables me to align sales, customer success, and operations teams while optimizing the entire revenue ecosystem—from sales efficiency to customer lifecycle management—driving sustainable growth through both technical acumen and strategic insight.

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