Nicholas Batchelor

Manager - Parts Distribution Centre - Western Canada @General Motors

Edmonton, AB, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2013 — Present

Manager - Parts Distribution Centre - Western Canada @General Motors

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Manage aftersales parts distribution in Western Canada. Managing the Vancouver & Edmonton Parts Distribution Centre’s. Leading the PDC teams in the development & maintenance of a safety culture that has gone ten plus years with no lost work days. This was accomplished by strategizing with the teams to develop a culture that embraces safety, recognizes hazards, and takes immediate action to minimize risk. Responsible for leading and championing GM’s corporate culture in Edmonton and Vancouver, creating a positive and cohesive culture that is reflective of GM’s Values. Responsible for a broad range of duties including but not limited to safety, quality, risk management, human resources, budgets, allocation of capital, and general management. Embracing lean warehousing processes has resulted in the Edmonton PDC receiving the highest calibration score for any of GM’s North American warehouse facilities on both occasions that the PDC was audited. The attainment of Safety; CSI; Quality; Responsiveness to customer service & Cost metrics combine to make the Edmonton and Vancouver PDC’s two of the low cost, high quality facilities in GM’s Customer Care & Aftersales Distribution network. The teams have received many awards in recognition of their achievements.

EDUCATION

1970 — 1975

Woodstock Collegiate Institute

SSHGD

1994 — 1996

General Motors of Canada Dealer College

Dealer Management, Fixed Operations

SKILLS

Customer RetentionCustomer ServiceTrainingCustomer SatisfactionIncrease ProductivityBudgetsProfitDealersAutomotive PartsForecastingBudgetingSalesBusiness CoachingCustomer EngagementProject PlanningLong-Term Customer RelationshipsDriving ProfitabilityPricingManagementTeam BuildingMentoring of StaffBusiness PlanningProfitable GrowthPeer RelationshipsMarketing ManagementAutomotive AftermarketAutomotive SalesRetailDirect MarketingAftersalesStrategyMarketingLean ManagementCross-Functional Team LeadershipMarketing StrategyDealer ManagementProduct ManagementCustomer SupportProcess ManagementAutomobile

ABOUT NICHOLAS BATCHELOR

A senior manager with extensive experience in leading Automotive; retail development, sales, service, marketing,warehousing & parts distribution teams in transformative change programs to deliver sustainable growth & profit.Nicholas is a strategic & creative thinker, experienced at managing & leading teams through multiple concurrent projects with conflicting priorities. Nicholas has highly developed communication skills with excellent organizational and planning skills to coordinate multiple simultaneous projects; making him a very effective team leader who consistently meets & exceeds his objectives. He is passionate about team member health, safety & creating a workplace of choice. He is passionate about customer satisfaction & mutual profitability. Nicholas is a recognized leader in the utilization of lean management practices in continuous improvement. He builds strong relationships which combined with his ability to influence both his peers & business partners is a force multiplier in achieving his organizations vision, “To Design, Build & Sell the World’s best Vehicles”.SpecialtiesAutomotive Industry leadership with strategic vision & planning: Creating & maintaining a culture of safety; relationship management; effective team building; empowering & engaging team members; inspiring team members and associates to innovate & collaborate; creating a culture where people can thrive to achieve top results; lean warehouse processes; continuous improvement & customer enthusiasm

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Nicholas Batchelor — Manager - Parts Distribution Centre - Western Canada at General Motors in Edmonton, AB, CA | Unifers