Nicholas Purcell
Analytical project management professional; excels at bridging gaps between business and technical areas and timely completing project deliverables.
- Role
- Technical Project Manager at Beyond Secure Inc
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Nicholas Purcell
As a technically sophisticated and innovative professional, I have proven experience in…
Experience
Technical Project Manager
Mar 2023 — Present · Austin, TX, US
During this role, I maintain project time frames, budget estimates, and status reports. While reviewing deliverables, I ensure alignment with quality standards and established company policies and guidelines. Apart from this, I overhaul and integrate ticketing, documentation, and asset management systems.Key Accomplishments: Led projects and developed the team operations with IT PMO best practices. Optimized project workflows by designing and implementing effective project management methodologies. Lead the implementation and transition to a new PSA and ticketing system which generated better reporting and metrics. Transformed and updated the documentation system with automated information collection and integrated it with network monitoring and PSA ticketing system. Worked with the team to improve operation processes and procedures. Lead projects to help clients through migrating on-prem infrastructure to the cloud. Remediated and improved security posture for clients. Served as an escalation point for the team on technical issues.
Education
Stephen F. Austin State University
Geology/Earth Science, General
2005 — 2011
Houston Community College
Computer Science and Programming Skills
2012 — 2014
Skills
- Photoshop
- Game Development
- Computer Hardware
- Laptops
- Game Programming
- IT Operations
- Troubleshooting
- Routers
- Customer Support
- Windows Xp
- Research
- C++
- Technical Support
- Computer Network Operations
- Gaming Industry
- Time Management
- Quality Assurance
- Game Testing
- Computer Repair
- Windows 8
- Microsoft Office
- Networking
- IT Solutions
- Geology
- Game Maker
- Online Gaming
- Video Games
- Unity
- Windows 8.1
- Game Design
- Desktop Computers
- Windows 7
- Windows Vista
- Software
- Programming
- IT Strategy
- Adobe Creative Suite
- Python
- Help Desk Support
- Project Management
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