Nicholas Arjoon
Refactoring Healthcare at Oscar Health
- Role
- Operations Process Management - Network at Oscar Health
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Nicholas Arjoon
Throughout my 9-year career in managed care, I have moved from the front lines of customer experience to leading complex, cross-functional operations. At Oscar Health, I bridge the gaps between data-driven insights, technical requirements, and operational implementation, directing the build of digital tools and managing large-scale projects. I am dedicated to building scalable processes that support equitable health outcomes for every consumer and provider of healthcare.
Experience
Operations Process Management - Network
Oct 2023 — Present · Los Angeles, CA, US
In this role, I drive operational excellence for Oscar’s Network department by bridging the gaps between technical requirements, data analyses, and operational implementations. I specialize in building infrastructure, ranging from customer-facing digital tools to ops team training programs, emphasizing scalability and alignment with business objectives.Key Impacts & Areas of Ownership:Technical Project Management: Directed the build of online pathways for provider data submissions and implemented automated Jira ticketing channels to streamline issue resolution.Data Analysis & Automation: Leveraged SQL-driven insights to identify and action data integrity improvement opportunities.Client Success & Account Management: Served as the primary Provider Data point of contact for the Cigna + Oscar business line, managing a large-scale data migration while regularly conducting data accuracy audits. Regulatory Operations & Governance: Developed policy governance infrastructure and change management process, collaborating cross-functionally to ensure Oscar\'s policies and procedures remained compliant with evolving state and federal laws.
Education
University of Florida
Bachelor of Science - BS, Food Science & Human Nutrition
2010 — 2014
Boston University School of Public Health
Master of Public Health
Boston University School of Public Health
Master of Public Health - MPH, Health Equity
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