Nicholaas Miller
IT Support Specialist @ Asana | Recreation Specialist | Year Up Grad
- Role
- IT Support Specialist L3 at Asana
- Location
- Oakland, CA, US
- LinkedIn followers
- 500 followers
About Nicholaas Miller
With a passion for technology and education, I’ve spent over five years teaching coding and programming, helping students build problem-solving skills and confidence in tech. My journey began at Oakland Parks and Recreation, where I worked my way from a teacher’s aide to running my own classroom, developing hands-on learning experiences that made complex concepts accessible.Now, I’m pivoting into IT, leveraging my coding background and the skills I’ve gained through Year Up United. I’m eager to bring my technical expertise, adaptability, and commitment to learning into the IT field, tackling challenges and optimizing systems. Whether it’s troubleshooting, automation, or software development, I’m excited to contribute and grow in this dynamic industry.Let’s connect and build something great!
Experience
IT Support Specialist L3
Jul 2024 — Present · San Francisco, CA, US
Provide in-person support for users in the IT LoungeRespond to user requests via standard support tools like chat and ticketing systemsTroubleshoot hardware and software problems with Apple, Windows, and ChromeOS products, including desktop and laptop hardwareBuild and deploy new laptops using standard deployment tools like JAMF, BigFix, Deep FreezeManage system access for Asana’s usersDeploy and support software to end-usersManage hardware and software inventory
Education
Bottega University
Full-Stack Bootcamp
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