Nichola Smith
Head of Business Intelligence @Ascensos
Glasgow, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
May 2021 — Present
Head of Business Intelligence @Ascensos
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SKILLS
SalesAccount ManagementPerformance ManagementSlaLeadershipContact CentersCustomer SatisfactionAvayaOperations ManagementTelecommunicationsEtlCustomer RetentionCall CenterMysqlCoachingManagementTelemarketingEmployee EngagementProject PlanningBusiness ObjectsCustomer ServiceBusiness Process ImprovementOutsourcingWorkforce ManagementTeam ManagementChange ManagementTeam LeadershipHuman ResourcesKey Performance IndicatorsAnalysisCustomer ExperienceBpoCrmSales OperationsBusiness ProcessStakeholder ManagementService DeliveryCall Centers
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