Nichola Smith
Head of Level 1 and Customer Success @Worldline
Glenrothes, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jul 2022 — Present
Head of Level 1 and Customer Success @Worldline
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Fife, GB
EDUCATION
2019 — 2019
ILX Group
Foundation Course
2007 — 2008
Abertay University
Bachelor's degree
SKILLS
Social MediaDigital StrategyTeam LeadershipContact CentersWorkforce PlanningProject ManagementCustomer ExperienceManagementE-CommerceProject DeliverySocial NetworkingChange ManagementEmployee EngagementCustomer EngagementNew MediaContent StrategyWorkforce ManagementStrategic PlanningLeadershipBusiness Process ImprovementPerformance ManagementSocial Media MarketingTeam ManagementCall CentersStakeholder ManagementOutsourcingCustomer RetentionStrategyCrmCustomer ServiceService DeliveryTelecommunicationsCoachingCustomer SatisfactionBusiness AnalysisCustomer Relationship Management (Crm)
ABOUT NICHOLA SMITH
Head of Service
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