Nico Dhillon
Marking Administrator @AQA
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WORK HISTORY
Marking Administrator @AQA
Manchester, GB
Supporting CMI Marking Team to monitor marking progress so learners have access to their marks on results day. Tasks include- Responding to stakeholder queries over phone and email- Managing cases using Customer Relationship Management (CRM) system- Producing reports and highlighting any issues to management.
EDUCATION
The University of Manchester
Bachelor of Arts (BA)
ABOUT NICO DHILLON
Customer-oriented and creative coordinator with a passion for accessibility and user-centred products and services. I believe in community, shared learning and connection for innovating and making change. I have over 10 years experience in customer facing project coordination and support roles, where I have gained experience in end-to-end project delivery, cross-team collaboration, time management, effective communication and a unique insight into user needs.
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