Castaldo
Director of Operations & Customer Service - Strategy & Ecosystems @Arm
Signup · Get unlimited contacts
WORK HISTORY
Director of Operations & Customer Service - Strategy & Ecosystems @Arm
Cambridge, GB
Responsible for spearheading and developing customer service operations within Arm Education & Academic Engagements and beyond, ensuring efficiency and customer satisfaction at every touch point. Developing customer success strategies and enabling our stakeholders to deliver on Arm.
EDUCATION
The FA
The FA - Talent Development Football Scouting Level 1
SKILLS
ABOUT CASTALDO
A profit driven and process orientated leader of large customer operations and high performing arenas (200+ direct/indirect reports). An accomplished, innovative, leader with over 20 years management experience for leading brands and organisations operating in highly regulated industries.An award winning track record of adding significant value as a result of effective people management and development, collaborative problem solving with internal and external stakeholders. Highly developed leadership skills acquired through leading staff in high integrity, time-critical, customer-facing environments. Huge experience in managing small, medium and large sales teams whilst adhering to best practices. Managing award winning projects on large scale and key internal and external relationship management.An expert at building and retaining talent and creating a working environment where individuals and teams can add value within their roles.*\'Arm Quality Award certification\' for Customer Excellence Improvements 2020/2021/2022** Shortlisted \'Education Support Award 2019\' as part of Arm Education Winner of Claims Initiative of the Year At Insurance Times Awards Shortlisted for Claims Team Of the Year at Insurance Times Awards Winner - Recognised nationally at the Call Centre Management Association Awards \'Learning of the Year\' category for the creation and deployment of people leader performance enhancing tools.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.