Bailey

Commercial & Patient Services Director @Newson Clinic

Stratford-upon-Avon, GB

Expanded role from Patient Operations Director to include full accountability for business growth, overseeing marketing, social media, corporate sales, partnerships, and technology development.• Negotiated new phlebotomy service provider rates, enabling a 50% increase in patient volume and 35% revenue growth.• Developed a B2B strategy leading to partnerships with The FA, UNICEF, NHS, and United Nations.• Onboarded two new medication suppliers, enhancing cost efficiency and supply chain reliability.• Scaled the Balance Menopause App to 1.4m+ downloads, restructuring teams to eliminate financial losses.• Leading a technology transformation project to rebuild websites, launch a patient portal, enhance SEO, and implement a subscription model.• Implemented a new telephony system (8x8) to improve customer service and operational efficiency.• Leading Governance review of CQC Compliance through 3rd party experts.• Retained ownership of Contact Centre leadership.