Niaz Morshed
Concierge @GardaWorld
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WORK HISTORY
Concierge @GardaWorld
Toronto, ON, CA
Sites: Luna Vista (25 Capreol Court) & 8 Telegram Mews - High-rise luxury condominiums1. Deliver exceptional customer service as the primary point of contact, building a positive and secure rapport with residents, guests, and building management.2. Manage front desk operations with meticulous attention to detail, overseeing access control, monitoring CCTV, and ensuring the accurate logging of all visitors and deliveries.3. Demonstrate strong team coordination skills by acting as a central communication point, dispatching and liaising with mobile patrol guards and maintenance crews to address building issues efficiently.4. Utilize advanced verbal de-escalation techniques to calmly and professionally resolve resident concerns, disputes, and potential conflicts in accordance with site protocols.5. Demonstrate strong written communication skills by accurately writing detailed incident reports, daily activity logs, and maintenance requests for property management.6. Act as a first responder during emergencies, providing clear direction and utilizing certified First Aid and CPR skills to ensure the safety and well-being of all residents.
EDUCATION
Eastern University
Master of Laws - LLM
University of London
Diploma in Law
Notre Dame College
H.S.C.
DRMC - Dhaka Residential Model College
S.S.C.
Eastern University
Bachelor of Laws - LLB
ABOUT NIAZ MORSHED
As a B2B Sales Representative at Ali Baba\'s, I contribute to driving business growth by leading direct sales operations, negotiating contracts, and delivering exceptional customer support. By building strong client relationships and coordinating sales staff, our team ensures seamless service delivery and client satisfaction. My role also involves procurement management, enhancing operational efficiency and product availability for customers. With over two years of experience in sales operations and customer service, I bring expertise in negotiation, stakeholder collaboration, and customer retention strategies. Past roles, such as Sales Operation Team Leader at Build Better Limited, enabled me to expand distributor networks and boost revenue. These experiences, combined with my focus on relationship-building and problem-solving, empower me to align customer needs with organizational goals effectively.
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