Niah Johnson
Senior Manager, Global Training Operations @Ping Identity
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WORK HISTORY
Senior Manager, Global Training Operations @Ping Identity
City Of Bristol, GB
Key responsibilities include- Optimising Training Operations: Leading the Training Operations Team to maximise training sales, delivery efficiency, and overall operational excellence- Strategic Leadership: Contributing to the Training Leadership Team\'s vision and strategic planning for future growth- Own Customer Engagement & Satisfaction: Continue to drive growth of quality metrics and achieve ISO 9001 certification- Drive New Communication Strategy in 2025.Key Achievements- Led the unification of all certification operations onto a single platform, creating a streamlined experience for customers and partners and enabled unified reporting to support future portal enhancements- Delivered automation across training operations by integrating Administrate with three core vendors, eliminating 71 hours of manual effort and freeing the team to focus on strategic initiatives- Expanded instructor-led training in emerging markets, increasing LATAM ILT delivery by 600% YoY (1 event to 7), through instructor enablement, partner development, and improved lead generation- Launched multi-language On-Demand training at scale, delivering 5 courses across 13 languages through hands-on vendor management and rigorous testing to improve global accessibility- Achieved ISO 9001 certification following four years of preparation, embedding process excellence and continuous improvement leading to consistently achieving +50 NPS for all ILT events with 69% response rate- Built and developed a higher-impact team by hiring for strategic gaps in Communications and Marketing, enabling the delivery of targeted promotions and a 2026 communications strategy focused on stabilising and growing bookings.
EDUCATION
Southfield School for Girls
High School, A Level - English Literature, History, Theatre Studies, Politics
Loughborough University
Bachelor’s Degree, History
ABOUT NIAH JOHNSON
As Senior Manager, Global Training Operations, I thrive at the intersection of strategy, efficiency, and people development. My career is driven by a passion for streamlining processes, building cohesive teams, and aligning operational goals with organisational success to enhance the customer experience.I’ve had the privilege of leading teams through pivotal transformations, such as guiding the Training Delivery Operations Team during the merger of ForgeRock and Ping Identity. This experience solidified my commitment to fostering adaptability and collaboration in high-pressure environments.I approach challenges with confidence and innovation, believing that success stems from empowering individuals and optimising processes. Whether its driving operational efficiency, managing diverse stakeholders or centering in the customer experience. I strive to leave a lasting impact that benefits the customer, my team and the broader organisation.
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