Hari Charan Nellutla

About Hari Charan Nellutla

Seasoned Client Success Leader & Sales Professional | 24+ Years\' Experience in IT & BPO | Expert in Digital Transformation & Business Solutions | Proven Track Record with Fortune 500 Companies\"Industry Experience - Information Technology and Knowledge Process Outsourcing (KPO / BPO)Domain Experience - 1. Insurance - Commercial line, Property and Casualty Insurance2. Healthcare (Payer services)- Claims adjudication, PBM (Pharmacy Benefit Management), Network Credentialing, Disability Insurance and Workers Comp, Interoperability.3. Life-Sciences - Pharmacovigilance, “Clinical records / Document Management”, Digitization of Records, Integration services and Data MigrationRoles played - Client Partner, Account Manager, Engagement Partner, Delivery Manager, Transition Manager, Program ManagerAs a Client Partner / Account Manager, I was responsible for monitoring the performance and progress against documented objectives and managing to establish revenue and expense goals (Profit and Loss, P/L). I was also responsible for directing and overseeing the sales, operations and delivery of assigned high profile accounts (Fortune 500) over last 10 + years.Accomplishments - Revenue Growth (identifying new opportunities), Relationship Management & Governance and Customer Satisfaction.Experience in: Account Management and Selling IT and BPO services and Solutions such as Business Transformation, Legacy Modernization, Digital transformation, Claims Adjudication and Clinical Document management services.Strong in leading changes and challenges, and focused on quality, efficacy and strategic decisions.I have strong knowledge of Payer Adjudication & pharmaceutical business and environment, with a combination of both consultancy and hands-on line management experiences. I have been associated with some of the top logos / brands in Pharmaceutical, Healthcare (Payer) and Insurance (P&C) clients across the globe.

Experience

1. Client Partner & Portfolio Lead - P & C Insurance

   Fulcrum Digital Inc

   Feb 2024 — Present · NY, US

   Overall responsibility of Sales, Profit & Loss along with increase in Customer Satisfaction, Business Growth, Account Management and Mentoring team and provide Cost Savings to customers through Automation and innovation.Client Partner for a portfolio / cluster of insurance and financial-services companies, owning executive relationships, growth, and delivery.Responsible for account strategy, revenue growth, multi-year roadmaps, and operational excellence across multiple client organizations1. Establish connections & Maintain Relationships with Executive and Senior Leadership in customerorganization.2. Identify new Business Opportunities by developing relationships with partner organizations.3. Capitalizing on market trends to identify and develop opportunities in the realms of Data Analytics, AI, Integration Engineering and Digital transformations to help customers achieve their goals/priorities.4. Increase the revenue with a consultative sales approach and achieve the Gross Margin5. Lead sales pursuits influence/increase winnability, and create a solid opportunities / Sales pipeline.

Education

• Apollo Institute of Hospital Administration

  MBA in Hospital Administration, Healthcare Administration

Skills

• Business Process Outsourcing (Bpo)
• Service Delivery
• Business Analysis
• Change Management
• Business Development
• Business Process Improvement
• Nonprofit Management
• Software Development Life Cycle (Sdlc)
• Business Process
• Outsourcing
• Process Management
• Sla
• Project Management
• Decision-Making
• Program Management
• Documentations
• Operations Management
• Transition Management
• Team Management
• Small Business Management
• Management
• Offshoring
• Customer Relationship Management (Crm)
• Strategy
• Six Sigma
• Business Strategy
• Software Documentation
• Sdlc
• Vendor Management
• Process Improvement
• Crm
• Pmp
• Leadership
• Business Intelligence
• Healthcare Information Technology
• Bpo
• Pre-Sales