Itateule N H

About Itateule N H

Rachel my name, I am an experienced management professional in salon and spa industry with a track record of excellence in Operations, Business Development, and Leadership. I have managed large teams to deliver special client experiences to thousands of satisfied visitors over more than a decade in the industry.I am so glad for all my achievements in my career so far, and I am very grateful for where I am today - managing the largest High End Salon and Spa in the South Region, with over sq ft carpet area - at the Crowne Plaza in Chennai. Over my time here, I have achieved a 340% increase in monthly earnings through the design of innovative marketing techniques, upselling and impeccable customer service.These are my key strengths: Leadership: From designing innovative training and professional development modules to inspiring colleagues during daily operations, I have led large and diverse teams at some of India’s largest luxury brands. Quality Control and Operations: My attention to detail has been honed to perfection; when I oversee operations, I make sure that there are no errors. Strong Verbal Communication Skills: I am able to put across my point in a calm and persuasive manner; this allows me to instantly gain the respect of colleagues and management.These are my primary areas of expertise: Marketing and Promotion: I have built strong, long-lasting brands in the luxury salon and spa sector by overseeing every aspect of the visitor experience, from the menu of services to the visual identity of the venue to external communication about the brand and ongoing offers. Business Management: I have mastered important administration accounting strategies, together with sales and operations leadership. Vendor and Supply Chain Management: I am skilled at strategic planning and have always worked successfully with vendors to ensure that there are no material shortfalls.I am keen on using my extensive experience as a Salon and Spa Manager to add value to your luxury brand. If my skills matches your recruitments, please kindly contact me r••••••••@gmail.com

Experience

1. Manager - Head of the Department for Salon-spa-gym-yoga-pool Steam-suana-zaccuzi

   Hyatt

   Jul 2024 — Present · Chennai, IN

   Manager - Health Club Operations | Park Hyatt Chennai• Led the operations of the health club, including the spa, salon, fitness, yoga, and pool areas, ensuring smooth day-to-day operations and exceptional guest experiences.• Completed company-sponsored international learning and wellness programs, gaining valuable skills that directly contributed to improving operational performance and guest satisfaction.• Provided team briefings, training, and ongoing support to all staff, including the Spa, Salon, Gym & Yoga, Pool, Lifeguard, Engineering, and Housekeeping teams, ensuring alignment with Hyatt’s international SOPs and core values.• Enhanced the operational style by integrating the latest wellness trends and valuable guest feedback, improving overall satisfaction and comfort for both guests and members.• Managed financial forecasts, budgeting, and cost control processes, preparing accurate weekly, monthly, and quarterly reports for departmental meetings.• Utilized Book4Time and Opera software to maintain records of memberships, guest bookings, inventories, staff performance, and grievances, providing regular reports to senior management.• Developed and implemented marketing campaigns and seasonal promotions on social media to attract both returning guests and new walk-ins, driving engagement and increasing revenue.• Ensured compliance with Hyatt’s international standards, maintaining facilities according to health, safety, and sanitization regulations, and adhering to emergency protocols in line with government guidelines.Achievements:Achieved a 19% increase in sales revenue, setting a new record for the highest revenue in the property’s history, a proud career milestone. Strong focus on operational excellence, team leadership, and guest satisfaction, I have successfully elevated the guest experience and achieved measurable results in both revenue growth and team performance.

Education

• Bharat Sevak Samaj

  DNYS, Naturopathy & Yogic Science

• International Institute of Hotel Management

  Diploma in Hotel Management , Hotel/Motel Administration/Management

  2013