Nguyen Duy Anh Andy Luong
Customer Experience Associate @TD
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WORK HISTORY
Customer Experience Associate @TD
Mississauga, ON, CA
Analyze high-volume client transactions and account activity to identify unusual patterns, discrepancies, and potential AML risk indicators, supporting risk mitigation and compliance decisions.• Process transactions in accordance with AML/KYC procedures and internal policies, maintaining 100% compliance standards and reducing operational risk exposure.• Investigate high-risk activities and escalate cases promptly, contributing to faster issue resolution and strengthening control effectiveness.• Review client information and documentation to support due diligence processes, improving data accuracy and ensuring adherence to regulatory requirements.• Manage 10+ cases daily while meeting strict timelines, supporting efficient service delivery and consistent turnaround performance.
EDUCATION
Victoria Park Collegiate Institute
Ontario Secondary School Diploma (OSSD)
Western University
Bachelor of Science (Honours) - BSc, Double Majors in Computer Science and Medical Sciences
Toronto Metropolitan University
Master of Science - MSc, Data Science and Analytics
ABOUT NGUYEN DUY ANH ANDY LUONG
Data Analyst/Data Scientist with an MSc in Data Science & Analytics and hands-on experience across regulated and data-intensive environments, including financial services, academic research, pharmaceuticals, and retail. Experienced in working with large and complex datasets to support risk analysis, compliance, and data-driven decision-making, with a strong focus on data quality and reliability.Proficient in SQL, Python, R, SAS, and Excel, with experience building dashboards and reports using Power BI and Tableau. Skilled in exploratory data analysis, statistical analysis, and machine learning, with practical experience in fraud detection, performance monitoring, customer segmentation, and model evaluation. Comfortable working across the full analytics lifecycle, from data preparation and validation to modeling and reporting.Strong analytical and problem-solving skills, with the ability to communicate insights clearly to both technical and non-technical stakeholders. Particularly interested in roles at the intersection of data science, financial analytics, and risk management.
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