Ngozi Ozuem
Customer Service Card Fraud @Santander UK
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WORK HISTORY
Customer Service Card Fraud @Santander UK
Leicester, GB
Analyse transaction patterns to uncover unauthorised activities, detecting and mitigating fraudulent incidents, including account takeovers and identity theft, while safeguarding client data.• Champion customer communication efforts, offering personalised support and dispute resolution for scam-related issues, achieving a 98% resolution rate and strengthening client relationships.• Deliver impactful fraud prevention education to customers, resulting in a 70% decrease in scam-related incidents, empowering clients to independently identify and prevent potential threats.
EDUCATION
De Montfort University
Master's degree, Advertising And Public Relations Management
Novena University, Delta state
Bachelor of Science (BSc), Political Science
Harvard Business School Online
Leadership Principles
ABOUT NGOZI OZUEM
Results-driven marketing and communications professional with over 7 years of experience…
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