Ngoc Dinh
- Role
- Director Customer Success at Microsoft
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Ngoc Dinh
Ngoc is responsible for building, maintaining and managing relationships with current and…
Experience
Director Customer Success
Sep 2021 — Present
Ngoc transforms Enterprise (Fortune 500) customers to increase revenue, optimize margins, and grow customer satisfaction through their Microsoft applications. She partners with customers to create innovative programs focusing on business value, adoption, and envisioning possibilities to achieve their Digital Transformation journey- Customer Success Director for Strategic and Major accounts with over 600k end users globally - Collaborated with Microsoft Partners to develop and customize offerings across the Region - Developed innovative scale programs to meet & exceed objectives across industry portfolio – from GTM strategy, partnerships to end-user adoption programs - Accelerated adoption of Teams as a Platform as the leading collaboration tool integrating across customer ecosystems, SaaS stack and custom apps - Increased Power Platform licenses by 3x and usage by creating a seamless UX journey for all-employee ideation to app/automation creation for business use cases Microsoft Awards: Living our Culture Consumption Ninja Award Gold Club
Skills
- Cross-Functional Team Leadership
- Employee Benefits
- Start-Ups
- Management Consulting
- Change Management
- Leadership
- Human Resources
- Project Management
- Account Management
- Business Development
- Customer Relationship Management (Crm)
- Program Management
- Talent Management
- Crm
- Strategy
- Strategic Planning
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