Benjamin Ngo
Salesforce Administrator @Intiveo
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WORK HISTORY
Salesforce Administrator @Intiveo
Vancouver, BC, CA
Increased collections by over after creating automations that identify Accounts with mis-configured billing settings• Improved marketing email deliverability by identifying an additional 5% of bounced addresses to eliminate from the master mailing list• Reduced annual costs by over $2,500 after reducing Salesforce data storage usage by 26% and retiring a redundant data management service• Increased efficiency of revenue teams by identifying and removing over 1,700 redundant leads from legacy testing or failed imports
EDUCATION
Simon Fraser University
Bachelor of Business Administration
ABOUT BENJAMIN NGO
Operations Management and Computing Science professional, with over 3 years of experience. • Proficient with agile sprints, story grooming, feature development, and user acceptance testing. • Experienced with stakeholder interviews, business process modelling, and training workshops.Tech Stack:• Languages: JavaScript (node.JS / Vanilla), Python, HTML / CSS, C / C++, SQL• Salesforce: Apex (Java), LWC, Aura, SFDX, MDAPI, Experience (Community) Cloud• Agile / DevOps: Jira, Bitbucket, Postman, Excel, BASH Script, Github Actions• Collaboration: SharePoint, Confluence, Figma, Balsamiq, Visio, Lucidchart
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