Nithya Kumar

WORK HISTORY

EDUCATION

ABOUT NITHYA KUMAR

Transformational General Manager passionate about leveraging digital to create an employee and customer centric organisation with over 18 years of international experience in digital, customer, business strategy, technology & consulting, leading transformational work for household names in retail, media and entertainment.Focused on developing a deep understanding of customer drivers, customer experience, and using customer and performance insight to engage and drive growth strategies.Developed go-to market strategies, customer propositions, implemented digital roadmaps and managed strategic engagements for various clients.Versatile and results oriented professional with an MBA in strategy & operations from INSEAD.Currently responsible for advising clients on key strategic business issues, customer engagement, producing leading-edge business models, target operating models, and addressing specific problems and opportunities in B2B and B2C.Specialties- Customer proposition development in retail, CPG, media and entertainment (b2b and b2bc)- Proposition expansion from vision, strategy, roadmaps, to launch and growth - Strategic planning, leading market research portfolio planning, product, vendor, & market selection, entry & roll out- Product & solution development in Agile environment - P&L management and delivering commercial results - Customer, Partner and internal cross-functional management & alignment - Building high performing teams & Strategic partnerships- Advisory, partnership development and account management