Nicole Garcia-Stulen
- Role
- Account Manager at Towne
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Nicole Garcia-Stulen
Hospitality professional with 25 years of operations leadership experience across…
Experience
Account Manager
Feb 2024 — Present · Seattle, WA, US
Responsible for the Front of House team of 20 employees at the Lotte Hotel in Seattle (voted #1 hotel in Seattle in 2023)• Overseeing the Valet, Bell and Concierge services account at a 4-star Forbes hotel. Tasked with increasing the customer services levels to Forbes standard.• Implementing financial reporting procedures and structuring the revenue reporting process between the Front Desk and the reported Valet revenue.• Weekly and Monthly operational, financial and labor reporting and presentation to the GM of the hotel.
Skills
- Food & Beverage
- Customer Service
- Customer Satisfaction
- Hotel Booking
- Pre-Opening
- Disney
- Front Office
- Management
- Hospitality Industry
- Convention Services
- French
- Fine Dining
- Guest Recovery
- Hospitality
- Theme Parks
- Banquets
- Yield Management
- Guest Service Management
- Leadership
- Micros
- Property Management Systems
- Event Planning
- Hotels
- Concierge Services
- Reservation
- Front Desk Management
- Revenue Analysis
- Receptionist Duties
- Tourism
- Event Management
- Rooms Division
- Public Relations
- Banquet Operations
- Hotel Management
- Resorts
- Leisure
- Catering
- Hospitality Management
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