Ngan M. Truong

Business Operation Data Analyst Ii @F5

Seattle, WA, US

Data Analysis & Reporting: Expertise in managing, generating, and maintaining standard weekly, monthly, and quarterly reports to measure performance and support decision-making.•Business Metrics Management: Skilled in analyzing and monitoring key performance indicators to support business operations and strategic goals.•Cross-Functional Collaboration: Proven ability to work with diverse stakeholders and teams to deliver actionable insights and drive organizational success.•Strategic Thinking: Experience in contributing to high-level business decisions by delivering data-driven recommendations and aligning with organizational objectives.•Performance Metrics Development: Proficient in partnering with leadership to create and deliver metrics for QBRs, fiscal planning, and performance improvement.•Process Optimization: Adept at improving workflows and streamlining reporting processes to enhance operational efficiency.•Communication & Storytelling: Strong communicator with the ability to present complex data insights clearly to executives and diverse audiences.•Programmatic Support: Experienced in supporting the business and programmatic activities of product-focused teams.•Adaptability & Problem-Solving: Thrives in ambiguous environments by navigating uncertainty and offering innovative solutions.•SaaS & Cloud Transition Support: Familiar with assisting in foundational initiatives for successful SaaS and cloud-based transitions in organizations.

Suffolk University

Bachelor's degree