Ngan Ha

Associate Banker @BMO

Westminster, CA, US

Build strong relationships with individual and business customers, leveraging consultative conversations to uncover financial needs and deliver tailored banking solutions.• Delivered excellent customer service and consistently generated high quality referrals to relationship bankers.• Supported “Bank at Work” and “Meeting in a Box” programs, inviting business customers and presenting the benefits of business banking to strengthen engagement and retention.• Proactively conducted follow-up calls, including surveys and credit cards, to optimize client financial health and identify cross-sell opportunities.• Represented the branch at community and networking events, increasing brand visibility and acquiring new business relationships.

BrainBox Vietnam

Diploma, Marketing, Advertising, Public Relations

City University of Seattle

Master of Business Administration (M.B.A.), Marketing/Marketing Management, General

HUFLIT

Bachelor, International Relations