Fernando Galvan
Billing Support Coordinator @NinjaOne
Signup · Get unlimited contacts
WORK HISTORY
Billing Support Coordinator @NinjaOne
Austin, TX, US
Resolve customer billing inquiries, and concerns via ticket system (Zendesk), email, and outbound calls- Maintain ticket queues to a manageable level by working queries, and by assigning tickets to different team members according to the level of approval needed- Assist with licensing provisions of different security systems, as well as troubleshoot login access issues to the security systems- Contact partners to provide updates, resolutions, or confirmation of different billing details and concerns- Maintain client billing and contract details via Netsuite to ensure information across all systems is accurate- Coordinate with account managers on Salesforce to better assist with customer success and account growth.
EDUCATION
General Assembly
Software Engineer , Full Stack
Southern New Hampshire University
Business/Healthcare Administration
SKILLS
ABOUT FERNANDO GALVAN
Operational Leader | Customer Advocate | Complex Problem Lover | IT Support Enjoyer | Travel Lover 🌎
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.