Helen Hamilton
Senior Quality Assurance Manager @Lowell
York, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jan 2019 — Present
Senior Quality Assurance Manager @Lowell
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Leeds, GB
EDUCATION
N/A
University of Central England
English Language and Literature, General
SKILLS
Call CentersTcfOperations ManagementPerformance ManagementFinancial ServicesCrmEmployee TrainingChange ManagementTraining DeliveryInsuranceCustomer RetentionCustomer ServiceRisk ManagementTeam ManagementResource ManagementProcess ImprovementRelationship ManagementStakeholder ManagementTeam LeadershipFsaCoachingContact CentersRoot Cause AnalysisManagementTeam BuildingQuality AssuranceService DeliveryOperational Risk ManagementBusiness AnalysisComplaint ManagementPerformance ImprovementGovernanceBusiness Process ImprovementProject DeliveryCustomer SatisfactionTrainingGeneral InsuranceEmployee EngagementCustomer Experience
ABOUT HELEN HAMILTON
Quality Assurance Compliance Professional | Ensuring Regulatory Compliance & Quality Standards | Implementing Robust Quality Management Systems | Collaborative Problem Solver | Customer Champion
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