Nathan Fullington

VP, Customer Success at Korbyt

Role
VP of Customer Success at Korbyt
Location
Tampa, FL, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Nathan Fullington

A product is no longer just a physical item, it is an experience; especially, in an \"as a service\" world. While, this experience is of the utmost priority, there still needs to be a balance between the experience and how the company will drive forward their mission, vision, and strategy. I help find that balance by leading teams focused on measurable outcomes that align to both the company\'s goals and creating delightful experiences. As VP of Customer Success, I built the team, processes, strategy, and vision from 1 person to 160+ global colleagues in 3 years which generated 3% improvement in GRR (~$15M in ARR), 30 point increase in NPS, and an average of 4.7/5 CSAT scores on CSM engagements.

Experience

  1. VP of Customer Success

    Korbyt

    Feb 2025 — Present

Education

  • University of Florida

    Bachelor of Arts, History

  • University of California, Berkeley

    Certificate of Completion, Product Management Program

    2018 — 2018

  • University of Florida - Warrington College of Business

    Master of Business Administration (MBA)

  • University of Florida - Warrington College of Business

    Master of Science, Entrepreneurship

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Nathan Fullington — VP of Customer Success at Korbyt in Tampa, FL, US | Unifers