Nathan Fullington
VP, Customer Success at Korbyt
- Role
- VP of Customer Success at Korbyt
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Nathan Fullington
A product is no longer just a physical item, it is an experience; especially, in an \"as a service\" world. While, this experience is of the utmost priority, there still needs to be a balance between the experience and how the company will drive forward their mission, vision, and strategy. I help find that balance by leading teams focused on measurable outcomes that align to both the company\'s goals and creating delightful experiences. As VP of Customer Success, I built the team, processes, strategy, and vision from 1 person to 160+ global colleagues in 3 years which generated 3% improvement in GRR (~$15M in ARR), 30 point increase in NPS, and an average of 4.7/5 CSAT scores on CSM engagements.
Experience
VP of Customer Success
Feb 2025 — Present
Education
University of Florida
Bachelor of Arts, History
University of California, Berkeley
Certificate of Completion, Product Management Program
2018 — 2018
University of Florida - Warrington College of Business
Master of Business Administration (MBA)
University of Florida - Warrington College of Business
Master of Science, Entrepreneurship
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