Nancy Franklin

IT Manager, Salesforce Administration @Pentair

Houston, TX, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2019 — Present

IT Manager, Salesforce Administration @Pentair

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Conroe, TX, US

Manage three Salesforce Administrators and collaborate with a Solutions Architect or various project consultants on deployments, installations, and packages. Serve as key Salesforce Manager and Technology owner to align levels and gain executive approval. Key Achievements: Seamlessly transitioned into a different Strategic Business Unit (SBU) with a mature Salesforce.com instance (approx. 2k users) as a result of corporate restructuring and a Consolidation Project of three separate instances.Led the team Administration Team to win an award for exemplary contributions throughout the project lifecycle.

EDUCATION

1976 — 1980

University of Louisiana at Lafayette

BSBA, Marketing, Logistics, Economics

SKILLS

Business ProcessCompetitive AnalysisProcess ImprovementSales OperationsAccessCustomer ServiceProject PlanningIntegrationMarketingProject ManagementBusiness DevelopmentStrategyTrainingNew Business DevelopmentBusiness AnalysisSalesforce.comEnterprise SoftwareCrmAnalyticsBusiness IntelligenceManagementProduct DevelopmentAnalysisVisioLeadershipStrategic PlanningData AnalysisCustomer Relationship Management (Crm)

ABOUT NANCY FRANKLIN

I am a senior Salesforce.com Administrator, Manager, and Business Analyst with extensive experience in deploying multiple, concurrent projects and providing scalable, secure, and reliable solutions for dynamic business groups. My primary strengths include coordinating and delivering solutions for many business processes and functional teams. I am able to leverage my understanding of various roles, processes and technical frameworks to drive executions that meet customer objectives. My strong business acumen complements my passion for contributing to opportunities for improvement. I enjoy translating business requirements into answers that best leverage Salesforce platforms and products.

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