Noel Falcao Kevin Roberts
Alaska Air Group (AAG)- Horizon Air/Alaska Airlines | Airline/Aviation | Customer Service | Operations Management | Safety & Compliance | Lean Six Sigma Yellow Belt
- Role
- Passenger Service Team Captain at Horizon Air
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
Experience
Passenger Service Team Captain
Mar 2025 — Present · SeaTac, WA, US
Lead and support Passenger Service Agents to meet performance goals aligned with Horizon Air and Alaska Airlines.• Ensure compliance with company policies, procedures, and safety regulations.• Assign daily flight duties, manage scheduling, and adjust staffing needs weekly to maintain efficiency.• Handle administrative tasks, including clerical work, reports, and customer service escalations.•Assist passengers with unexpected needs or concern, always striving to provide a seamless travel experience.•Perform Passenger Service Agent and Acting Supervisor duties as needed to support the team and operation.
Education
Institute of Training and Development (INTAD)
Human Resources Management/Personnel Administration, General
2005 — 2006
St. James Secondary School
CXC/CSEC
1994 — 1999
International Business Management Institute (IBMI)
Business Management Program Certificate - Mini-MBA
International Business Management Institute (IBMI)
Certificate
2021
The University of the West Indies, Mona- Western Jamaica Campus
Digital Media Production (Digital Communications and Multimedia Technology)
2009 — 2012
International Business Management Institute (IBMI)
Certificate
2020
International Business Management Institute (IBMI)
Certificate
International Business Management Institute (IBMI)
Certificate
International Business Management Institute (IBMI)
Certificate
International Business Management Institute (IBMI)
Certificate
2021
International Business Management Institute (IBMI)
Certificate
Skills
- Image Editing
- Photography
- Brand Development
- Makeup Artistry
- Microsoft Office
- Corporate Identity
- Culinary
- Culinary Skills
- Marketing Strategy
- Video
- Retouching
- Graphic Design
- Corporate Image
- Social Networking
- Multimedia
- Copywriting
- Web Design
- Marketing Communications
- Commercial Photography
- Event Photography
- Photo Editing
- Creative Writing
- Choreography
- Social Media Marketing
- Strategic Planning
- Online Marketing
- Video Production
- Portrait Photography
- Public Speaking
- Advertising
- Magazines
- Editing
- Event Planning
- Photoshop
- Special Events
- Adobe Creative Suite
- Customer Service
- Indesign
- Digital Photography
- Social Media
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