Neydy Hernandez
Building bridges between humans, products, and purpose | Customer Success | Account Growth | Turning Customers into Advocates
- Role
- Customer Success Manager Americas & Spanish-speaking Markets at Minut
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Neydy Hernandez
Customer Success Manager bilingual (EN/ES) with 10+ years of experience driving retention, revenue, and product adoption in tech and SaaS environments. Skilled in managing global accounts, leading cross-functional teams, and leveraging data to optimize the customer lifecycle. I’m a curious lifelong learner who thrives in fast-paced environments and believes in the power of human connection to solve problems, foster trust, and create meaningful impact for both people and businesses.
Experience
Customer Success Manager Americas & Spanish-speaking Markets
Jan 2024 — Present · US
Managed a diverse portfolio of customers ranging from SMBs to enterprise, combining automation and personalized engagement to drive adoption, retention, and measurable ROI at scale.• Drove account growth and expansion, consistently identifying upsell opportunities and exceeding annual revenue targets by 100%+, achieving the highest revenue performance on the CS team.• Co-built a live adoption and engagement dashboard, providing real-time insights that improved renewal forecasting and customer health tracking.• Conduct regular business reviews with client executive leadership and lead deployment health checks to ensure satisfaction and deliver on key business outcomes.• Acted as a strategic customer advocate, partnering closely with Product, Sales, and Operations to align roadmap priorities, identify upsell opportunities, and enhance long-term satisfaction.
Education
Université Paris-Sorbonne
Historia
2008 — 2009
Universidad de Los Andes
Psicóloga, Psicología
Universidad de Los Andes
Bachelor of Business Administration - BBA, Business Administration and Management, General
Skills
- Gestión De Proyectos
- Elaboración De Perfiles
- Strategic Planning
- Microsoft Powerpoint
- English
- Administración Y Dirección De Empresas
- Implementación Y Evaluación De Pruebas Psicométricas
- Strategy
- Planificación Estratégica
- Liderazgo
- Trabajo En Equipo
- Liderazgo De Equipos
- Elaboración De Perfiles
- Español
- Implementación Y Evaluación De Pruebas Psicométricas
- Microsoft Word
- Inglés
- Estrategia Empresarial
- Investigación Y Desarrollo
- Estrategia
- Leadership
- Reclutamiento Y Selección
- Microsoft Excel
- Microsoft Office
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