Neychelle Fernandes

Product Management, Customer Success and Sales Leader I AI ML | Health tech | Medical Device

Role
Head of Customer Success at BrainSightAI
Location
Bengaluru, KA, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Neychelle Fernandes

Product Management and Technical Sales Leader with 15+ years of global experience in SaaS, AI/ML, digital healthcare, medical devices, and pharmaceuticals across the US and India. Proven track record in boosting profitability, managing teams, and driving growth.Experienced in crafting product roadmaps, spearheading new product development and launches, orchestrating commercial marketing operations, and driving technical sales across various regions and functions. Skilled in both B2B and B2C business models, I excel at building relationships with global stakeholders, forming strategic alliances and partnerships, and managing influencer relationships with key opinion leaders. PhD in Chemical Engineering and an MBA from the University of California Irvine. Passionate about medtech and women\'s health and fitness

Experience

  1. Head of Customer Success

    BrainSightAI

    Apr 2025 — Present · Bengaluru, IN

Education

  • UC Irvine

    PhD, Biochemical Engineering

    2004 — 2008

  • University of Mumbai

    B.E. Chemical Engineering, Chemical Engineering

    1999 — 2003

  • University of California, Irvine - The Paul Merage School of Business

    Master of Business Administration (M.B.A.), Business, Management, Marketing

    2012 — 2014

Skills

  • Cross-Functional Team Leadership
  • Marketing Strategy
  • Global Product Management
  • Technical Product Management
  • Technical Writing
  • Market Development
  • Technology
  • Competitive Analysis
  • Start-Ups
  • Entrepreneurship
  • Chemical Engineering
  • Technical Documentation
  • Market Research
  • Marketing
  • Life Sciences
  • Intellectual Property
  • Behavioral Health
  • Digital Healthcare
  • Leadership
  • Biotechnology
  • Medical Devices
  • Healthcare
  • Business Development
  • Research
  • Product Marketing
  • Strategy
  • Product Launch
  • Mobile Health
  • Hospitals
  • Project Management
  • Drug Discovery
  • Business Strategy
  • Product Management
  • Dermatology
  • Pharmaceutical Industry
  • Marketing Operations
  • Strategic Planning
  • Product Development
  • New Business Development
  • Management

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Neychelle Fernandes — Head of Customer Success at BrainSightAI in Bengaluru, KA, IN | Unifers