Nikki Dodwell
Head of Operations @Nexstor
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WORK HISTORY
Head of Operations @Nexstor
Gloucestershire, GB
Expanding on development of the operations function within the business, including saleable products, supplier engagements, processes, and procedures. Taking on additional responsibility from my previous role of the accounts function within Nexstor, whilst handing off daily ownership of the PMO and Support functions.• Management of the Support, PMO and Accounts functions including 9 direct reports• Provide guidance, coaching and support to team leaders, managers and staff including KPIs and performance reviews• Decision making on procurement, vendor management and resource deployment• Introduce enhanced security measures for Nexstor’s IT infrastructure and hosted services• Develop and implementing comprehensive DR and BCP in line with ISO27001 and conducting regular testing• Ensuring terms of all supplier contracts are captured and SLAs are adhered using HaloPSA• Review financial performance and budget adherence• Analyse operational data and prepare reports for business owners• Managed business transformation project introducing a new overarching PSA platform (hands on in development)• Achieved recertification for ISO 9001, ISO 27001, ISO 14001 and Cyber Essentials enabling the company to successfully tender for new business.
EDUCATION
University of Gloucestershire
Bachelor of Arts, Second Class Honours (1st Division), Print Journalism
SKILLS
ABOUT NIKKI DODWELL
An experienced PRINCE2 and AgilePM practitioner, with backgrounds in the MSP and the legal sectors. Ensuring a high level of detail whilst delivering large IT infrastructure and business projects concurrently, with the ability to engage and communicate effectively with all levels of stakeholder from end-user to director.Project Management: Managing stakeholders to define the project scope and create the implementation and project plans including schedule, quality, method, resource allocation and risk management using PRINCE2 and AgilePM methodologies. Ensuring project documentation and handover to support are completed effectively for the ongoing success of a project. Organisation Skills: Efficient and organised with strong planning skills. Competent in both proactive and reactive situations. Solid data analysis and action planning skills. Communication: Strong critical thinking and problem solving skills; adaptable in stressful situations with the ability to negotiate.People Skills: Effective at conflict resolution, stakeholder management and prioritisation skills.Technical Skills: Proficient in all Microsoft Office applications, including MSP and Visio. Working and administrative knowledge of Service Accent, Sunrise and Spiceworks help desk systems.
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