Chris Newton
Chief Technology Officer @Send
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WORK HISTORY
Chief Technology Officer @Send
London, GB
At Send, the market-leading AI-enabled B2B SaaS platform serving the complex commercial and specialty insurance sector, I led technology strategy and drove innovation across engineering and platform teams: Built strong relationships with co-founders and fellow executives, establishing strategic alignment and driving organisational success through collaborative leadership at the executive level.🤖 Spearheaded implementation of Gen AI solutions on Azure OpenAI and Amazon Bedrock, developing an agentic framework that enables AI agents to seamlessly integrate across our platform - transforming how customers handle complex insurance workflows. Led an agile transformation that fundamentally changed how teams work, using data-driven metrics to create a continuous improvement culture that improved velocity and predictability. Created an architectural and technical governance framework to ensure customer solutions meet high standards. Balanced the startup tension between innovation and immediate customer needs during rapid growth, maintaining strategic R&D investment while delivering the features our customers needed yesterday. Shifted focus to working ON the organisation, not just IN it - defining our target operating model and future architecture to build the foundations for scale. Got my hands dirty with an \"engineer-cation\" approach, coding alongside the team to understand our developer experience firsthand and build technical credibility. Introduced transparent leadership through weekly \"5-15\" reports, creating open dialogue across the executive team and ensuring everyone stays aligned on what matters most.
ABOUT CHRIS NEWTON
CTO with 20+ years in tech and over a decade in leadership roles, starting as a full-stack engineer and working at FTSE 50 companies before diving into the startup world over the past few years. I\'ve guided teams through funding rounds, acquisitions, and the exhilarating challenges of rapid scaling and growth. I\'m passionate about solving complex problems and creating technology that users find valuable, but what really drives me is the people side of technology. Building diverse, inclusive teams isn\'t just a box-ticking exercise - it\'s how you unlock real innovation. I\'ve seen firsthand how different perspectives can completely change how we approach a problem. My philosophy is pretty straightforward: maintain a positive outlook and empower your people. My personal mantra is \"PMA All The Way!\"(Positive Mental Attitude)- this approach has been invaluable when facing tough challenges and keeping team morale high during those inevitable pressure moments. Always happy to connect, especially if you want to discuss scaling engineering teams, building inclusive cultures, or navigating the latest industry challenges. I\'m particularly interested in how we can make tech more accessible and representative of the world we\'re building for
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