Nevine Amer
Customer Success Lead @IBI Group
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WORK HISTORY
Customer Success Lead @IBI Group
CA
EDUCATION
University of London
https://www.coursera.org/account/accomplishments/certificate/CK6MSF8Y9FFD, Business
Université Paris Nanterre
Economics
University of London
Organizational Behaviour - Managing for the future- Online course
Project Management Institute
Project Manager Professional
Institute of Project Management
Project Management Professional - PMP
ABOUT NEVINE AMER
Offering diversity of leadership experience in the services sector. I am PMP certified, fluent in English, French and Arabic and I have a unique blend of cultural and professional insights that reflect my business acumen and creative strategic solutions complemented with high emotional intelligence and excellent relationship building skills.My career spans work in Europe and the Middle East as well as Canada, and in the client services side of industries ranging from broadcasting and hospitality to travel, mental health and Tolling expertise leading teams as large as 400+ employees, Supervisors and Managers.My leadership has been demonstrated in such areas as:» Communicating regularly and in a way that individuals and teams have a better appreciation for one another - leading to enhanced focus on shared outcomes aligned with the vision.» Devising and implementing innovative strategies for call centre management, revenue growth, cost cutting solutions, and greatly enhanced client service exerience.» Leading by example and providing an inclusive ‘open door’ policy, with clear expectations and supportive performance management.» Creating environments where those with potential become world-class performers and love what they do.Specialties: Operations and client services management/Hospitality / Call centre management and Tolling.
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