Nevin Sensilavos
Travel Operations Administrator @Remote
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WORK HISTORY
Travel Operations Administrator @Remote
Kochi, IN
Work for Duffel Technologies Airline Debit Memo (ADM) Management- Receive, analyse, and process all incoming ADMs from various airlines- Investigate the root cause of each ADM, liaising with agents, partnerships, suppliers, and airlines as needed toresolve discrepancies- Challenge or dispute invalid ADMs by preparing and submitting detailed documentation and evidence to theairlines- Track the status of all ADMs and ensure timely resolution to minimise financial loss and ticketing disruption- Maintain accurate records of all ADM transactions and outcomes.General Administrative Support- Assist with other back-office functions as required to support the travel operations team- Maintain and update internal databases and documentation- Contribute to the continuous improvement of back-office processes and workflows.
EDUCATION
Kanpur University, India
BCA, Computer Science
SKILLS
ABOUT NEVIN SENSILAVOS
With over 14 years of experience in the aviation industry, I’ve had the opportunity to work across a variety of roles with some of the world’s leading airlines and ground handling providers. My background spans customer service, load control, sales, and airline operations, giving me a well-rounded understanding of the complexities and demands of the aviation sector.My journey began with Airawat Aviation, where I gained foundational experience in ground handling. I then moved on to Bird Worldwide Flight Services, deepening my expertise in load control—a critical function for safe and efficient flight operations. During my time with dnata at both Dubai International (DXB) and Dubai World Central (DWC) airports, I handled operations for major carriers including Qatar Airways and Emirates, further strengthening my operational knowledge and commitment to service excellence.Currently, I’m part of the Travel Support team at Duffel Technology in London, where I bring my industry knowledge into the world of travel tech and airline distribution. My role allows me to merge traditional aviation experience with modern technology solutions, supporting our partners and end customers with flight servicing, ticketing, and operational queries.Previously, I also served as an ARC Ticketing Specialist with British Airways, supporting complex ticketing and exchange processes while maintaining high service standards.My career has been shaped by a passion for the aviation industry and a drive to deliver exceptional service at every touchpoint. I thrive in dynamic, fast-paced environments and take pride in my ability to adapt, collaborate, and problem-solve effectively across teams.
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