Nevin Gleason
Customer Success Leader | Scaling High-Performing Teams | Ex-Deel
- Role
- Director, Customer Success at Multiplier
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Nevin Gleason
I’m a Customer Success leader with 10+ years of experience managing global teams and driving revenue growth in SaaS, fintech, and high-growth startups. I specialize in building high-performing Customer Success organizations that own the full customer lifecycle - onboarding, adoption, value realization, retention, and expansion - while delivering results that matter.Career highlights- Scaling ARR from $33M to $500M (14x growth in under 3 years) while managing $53M+ ARR across 900+ global accounts- Leading and developing international teams of 10-15+ CSMs across North America, Europe, and LATAM- Consistently exceeding NRR and GRR targets by double digits, peaking at NRR 113% and GRR 97.9%- Driving operational excellence by launching scalable processes and playbooks, improving efficiency by 80%+- Serving as executive sponsor for strategic accounts, mitigating risks, and strengthening long-term customer healthI’m passionate about mentoring and developing top talent, fostering a customer-centric, high-performance culture, and aligning cross-functional teams to deliver standout results. I focus on delighting customers while accelerating growth.
Experience
Director, Customer Success
Dec 2025 — Present · Charlotte, NC, US
Education
University of North Carolina at Chapel Hill
Bachelor of Science in Business Administration (B.S.B.A.)
UNC Kenan-Flagler Business School
Bachelor of Science in Business Administration (B.S.B.A.)
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