Nevilton de Alencar

Front Office Agent @The Romehello

Rome, IT

As a receptionist, I play an important role as the first contact with the guest upon their arrival, presenting the facilities, understanding their reasons for the visit, adapting my service to their needs and delivering an amazing guest experience. Furthermore, handling payments, working on reservations, providing quotes, answering e-mails and other back-office duties are always required. In addition, I do some night shifts, daily cash register closeout, no-show procedures, send reports and queue to administration office and prepare & print lists and info, to leave everything ready for the house-keeping manager and my colleagues at the reception on the next day.It\'s an honor for me to be part of the memories on guest\'s positive experiences at The RomeHello. Here you can check some quotes and mentions on guest\'s reviews:

FGU

Licenciatura