Neville Daruwalla

WORK HISTORY

EDUCATION

SKILLS

ABOUT NEVILLE DARUWALLA

As a customer-focused and business-driven technology leader I bring both, a proven ability to drive teams in a professional services organization to develop market-leading services, and management leadership to drive a company’s operations.As a creative, awards-winning, entrepreneurial, and hands-on technology executive with 20-years steeped in trusted relationships; managing alliances and vendors; building technical teams for exceptional customer service; instilling trust, integrity, and transparency; and focusing on exceeding customer expectations I’ve helped many IT-service businesses transform their customer service capabilities, often righting large derailed projects on a new path to success. In the process I’ve renegotiated original customer requirements, making them more aligned to customers’ changing needs; re-purposed large project teams; re-contracted with key suppliers; and re-scoped the efforts to keep them on a profitable track. Achieving this demanded not only understanding projects’ technology underpinnings, but also how changing requirements midstream would impact business outcomes for both my clients and for my company. Consistent successes with these large clients have shaped my management skills on how to operationalize projects to effectively translate those into solid business outcomes. It is these skills that now make me an effective executive to run the operational side of a business. My sweet spot: a technology-based company looking for a leader to build a customer-focused ethos and to drive its operational engine for bottom-line results.