Nevadit Chaudhary
Customer Success Manager @ Pear Suite | MBA | Social Entrepreneur | Strategic Partnerships | Community Engagement | USF & NIFT Alum | HBS | Sustainability Enthusiast | Making the world more aware each day.
- Role
- Customer Success Manager at Pear Suite
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Nevadit Chaudhary
As a social entrepreneur and MBA graduate from the University of San Francisco…
Experience
Customer Success Manager
Oct 2024 — Present · San Francisco, CA, US
As a Customer Success Manager at Pear Suite, I manage a diverse portfolio of 50+ clients across multiple customer types, including some of our highest-usage accounts, ensuring they achieve measurable success with our care navigation platform. Over the past year, I’ve helped shape and scale our customer success operations—designing playbooks, SOPs, and structured processes for four customer types, streamlining onboarding with new implementation decks and discovery questionnaires that cut ramp-up time by 50%, and building a comprehensive customer-facing Help Center that has significantly improved satisfaction and reduced repetitive support requests. I also led the launch of a new customer type from the ground up, partnering with product and engineering to design workflows and platform features, and personally onboarding over 25 clients in this segment.Day-to-day, I act as a strategic partner to our customers—translating feedback into actionable insights, collaborating cross-functionally to enhance platform capabilities, and driving adoption through training, documentation, and proactive engagement. In the coming months, I am transitioning into a Customer Success Operations role, where I will focus on process optimization, data-driven strategy, and tooling to scale our CS function for the next phase of Pear Suite’s growth.
Education
Rashtriya Military School, Ajmer
12th Grade, PCM
2009 — 2011
National Institute of Fashion Technology India
Bachelor of Fashion Technology(B.F.Tech), Apparel and Textile Manufacture
2011 — 2015
University of San Francisco
Master of Business Administration - MBA, Business Administration and Management, General
Skills
- Sales Management
- Supply Chain Management
- Vendor Management
- Mobile Devices
- Writing
- Retail Sales
- Project Management
- E-Commerce
- Fashion
- Acting
- Customer Satisfaction
- Garment Manufacturing
- Operations Management
- Retail Category Management
- Apparel
- Long-Term Customer Relationships
- Fashion Retail
- Vendor Relationship Management
- Online Retail
- Human Resources
- Consumer Behaviour
- Theatre
- Online Marketing
- Trend Analysis
- Strategic Planning
- Sales Operations
- Mis
- Sports
- E-Business
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