Michael Sampson

WORK HISTORY

EDUCATION

ABOUT MICHAEL SAMPSON

I am a seasoned Network Reliability & Assurance professional with a strong background as a Voice Network Analyst, specializing in Network Operations Center (NOC) environments. With a proven track record spanning over a decade, I bring a wealth of experience in incident response, change management, and troubleshooting within the telecommunications industry. In my former role at Rogers/Shaw Communications, I have successfully ensured the smooth operation of critical network infrastructure by effectively managing incidents, implementing changes, and proactively monitoring voice network performance. My skills extend to collaborating with cross-functional teams and utilizing advanced tools and technologies to optimize network functionality and resolve complex issues promptly. Throughout my career, I have implemented and executed incident response procedures, swiftly identifying, analyzing, and resolving network incidents to minimize downtime and maintain service level agreements (SLAs). My expertise includes coordinating change management activities, collaborating with internal teams and external vendors to ensure seamless implementation of network changes and minimize service disruptions. I excel in providing networking solutions by configuring and maintaining network infrastructure, utilizing various session border controllers, routers, switches, and monitoring tools such as Empirix, SAS, and Wire Shark. My commitment to maintaining comprehensive documentation, including incident reports, change requests, and network diagrams, ensures accurate records of network events and changes. In addition to my previous role at Shaw Communications, I bring a rich background from my tenure at Shaw Communications, where I navigated through the acquisition by Rogers, demonstrating adaptability and commitment to delivering exceptional results. My technical skill set encompasses Network Operations, Incident Response, Networking Solutions, Linux, Network Administration, and more. I hold a CompTIA Network+ certification and continuously stay updated on industry best practices. Beyond my professional endeavors, I have a history of successful roles, including Senior Technical Support Representative at Convergys and Sales Associate roles in the telecommunications sector. My diverse experience includes a business ownership venture, Crazy Logic, where I managed and owned Computer and Information Technology consulting business.