Netala Bharath
JIRA ADMINISTRATOR/DEVELOPER @ Wipro | Managing JIRA and Confluence Instances
- Role
- Jira Administrator Developer at Wipro
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Netala Bharath
At Wipro, I maintain JIRA and Confluence instances to ensure seamless operations while configuring workflows, custom fields, and issue types. I contribute to creating JIRA Service Desk projects, enabling dynamic customer portals, and facilitating organizational collaboration through Confluence spaces. With a degree from Acharya N.G. Ranga University, I have developed a strong foundation in structured problem-solving. My expertise spans Jira, Jira Service Desk, Agile methodologies, and JQL, with a focus on optimizing processes and supporting team productivity through innovative solutions.
Experience
Jira Administrator Developer
Feb 2020 — Present · Hyderabad, IN
1.Responsible for maintaining JIRA and Confluence instances, ensuring their smooth operation.2.Created new JIRA users and groups as per organizational requirements.3.Conducted timely re-indexing of JIRA for optimal performance.4.Facilitated the creation of JIRA projects based on user requests and cloned projects and issues as needed.5.Having exp in Portal designing in Request types, SLA, Automation, Emails, Approves.6.Created spaces in Confluence for collaborative documentation and knowledge sharing.7.Implemented JIRA workflows using advanced features like Post Functions, Conditions, and Validations.8.Created JIRA Service Desk projects, customized fields, issue types, and screens for customer portals.9.Configured Customer Portals, request types, queues, SLA metrics, and automation in JIRA Service Desk.10.Highlight your expertise in setting up and configuring JIRA instances, including managing users, permissions, workflows, and custom fields.11.Having experience in Azure devops to design boards, projects & dash boards.12.Troubleshooted problems in both JIRA and Service Desk projects.13.Managed filters and performed group and role management based on project requirements.14.Prioritized workload and resolved tickets in accordance with Service Level Agreements.15.Integrated JIRA with other applications using plugins to enhance functionality.
Education
Acharya N.G.Ranga University
General Studies
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