Neta Raz Studnitski
Building Help Centers that Scale | Knowledge Strategy, IA, Self-Serve & In-Product Help | Career Coach for Growth & Transitions
- Role
- Senior Client Support Specialist at Newsela
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Neta Raz Studnitski
I design and lead Help Center ecosystems that scale - where clarity, structure, and systems thinking turn complex products into confident, self-serve user experiences.With 10+ years across SaaS, EdTech, startups, and social-impact orgs, I specialize in knowledge strategy, information architecture, and customer-facing content that meets users where they are. My work sits at the intersection of editorial excellence, operational rigor, and product thinking, enabling the same knowledge to power help centers, in-product guidance, internal CX teams, and AI-assisted support.In practice, that means: Designing information architectures that improve discoverability, search success, and self-serve resolution Establishing knowledge lifecycle systems that keep content accurate as products evolve Translating complex workflows and technical concepts into clear, usable guidance Partnering closely with Product, Design, Engineering, CX, Marketing, and Legal teams to align content with real user journeysBuilder at heart. Editorially opinionated. Deeply invested in clarity, impact, and sustainable growth.Always happy to connect with folks thinking deeply about knowledge, self-serve, and product education. Alongside my work in knowledge and CX, I also offer career coaching for professionals navigating growth, change, or transition. Coaching is a natural extension of my core skill set: helping people find clarity, reduce friction, and move forward with confidence - whether inside a product or in their own career. Send me a message to get started. Your future self will thank you.
Experience
Senior Client Support Specialist
Jun 2023 — Present
Acquisition of Formative led to this change in employer. My position and role did not change.
Education
Gordon Academic College of Education
Bachelor of Education (BEd), Early Childhood Education and Teaching
2008 — 2012
Outdoor Classroom Project
Outdoor Specialist, Early Childhood Education and Teaching
Santa Monica College
Various classes - professional development, Early Childhood Education and Teaching
The Hebrew Reali School
High School Diploma
1990 — 1996
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