Nestor Ndounga
Help Desk Zoom Specialist @Insight Global
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WORK HISTORY
Help Desk Zoom Specialist @Insight Global
Assist users in a timely and professional manner over the phone, by remote desktop, or by e-mail • Resolve Help Desk tickets: • Password reset • Unlock users • Set up Zoom meetings and send invites to participants • Connect user’s computer to network with assigned static IP address/Subnet mask/default gateway and DNS. • Add computer to a domain • Make a user local administrator on computer. • Windows activation with product key • Necessary software installation
SKILLS
ABOUT NESTOR NDOUNGA
Currently Cybersecurity Analyst (Cysa+) and previously Secure Infrastructure Specialist…
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