Vanessa Maldonado

About Vanessa Maldonado

I am a dynamic leader boasting over two decades of customer-focused progressive experience with an emphasis in people management and strategic change improvement. Successful record of achieving business results aligned with strategic initiatives and content management. Personable, with a curious spirit, not afraid to push the envelope and challenge the status quo. A forward-thinker, knowledgeable and effectively executes process change to improve customer and employee experiences while improving operational efficiency.Skilled in strategic planning, process design, and program management with an emphasis in continuous improvement and a sincere passion in improving both the customer and employee experience. Expertise in architecting long-term content design and tailored communication. My forte is centralized in identifying root cause and optimizing tailored solutions that resonate.I have a true love and enthusiasm for enhancing things beyond their initial state, both in personal and professional realms. The prospect of transforming a mere potential and getting to execution exhilarates me!

Experience

1. Sr Project Manager, Pmo

   Gigapower

   May 2025 — Present

   Gigapower is a commercial wholesale open-access platform and a joint venture between AT & T and BlackRock, delivering ultra-fast, reliable fiber to communities across the U.S. as a B2B provider. My role combines my telecom expertise with B2B partnership experience to drive strong program execution in the Multi-Dwelling Unit (MDU) space.Support MDU Sales and Construction Teams• Lead process design and continuous improvement for construction and sales workflows• Spot efficiency gaps across construction and sales and recommend solutions• Create polished, targeted sales content for HOA meetings, partner conversations, and key opportunities

Education

• Colorado Technical University

  Bachelor of Science - BS, Organizational Psychology | Leadership Development

• The George Washington University School of Business

  Certificate, Project Management

  2007 — 2008

Skills

• Software Documentation
• Management
• Team Management
• Agile & Waterfall Methodologies
• Business Analysis
• Cross-Functional Team Leadership
• Mobile Devices
• Customer Experience
• Program Management
• Customer Satisfaction
• Training
• Project Management
• Troubleshooting
• Telecommunications
• Analysis
• Wireless
• Customer Retention
• Business Requirements
• Customer Service
• Networking
• Call Center
• Call Centers
• Professional Communication
• Vendor Management
• Project Planning
• Crm
• Process Improvement
• Business Process