Nessi Harari

About Nessi Harari

Technology-driven business strategist with a passion for innovation and entrepreneurship, bringing strong people leadership to every initiative. Experienced in identifying and shaping business opportunities across diverse industries, I guide ideas from concept to market by leading teams through growth and transformation, fostering collaboration, and supporting talent development. Skilled at designing and implementing processes, metrics, and governance frameworks that drive operational excellence, keep teams aligned, and ensure goals are met.I excel at building and nurturing relationships - with clients, stakeholders, and partners - creating synergies with alliances and other organizations to unlock new value. By partnering with senior leaders to translate strategic vision into actionable solutions, and by generating funding and managing stakeholder relations, I leverage technology and commercial acumen to deliver results in fast-paced, evolving environments.At the heart of my approach is a genuine love for connecting the dots between people, ideas, and opportunities to unlock new business potential and drive meaningful growth.

Experience

1. Strategy & Operations Manager

   Deloitte

   Jun 2023 — Present · Chicago, IL, US

   TrueServe™ Commercial Strategy & Operations Manager)TrueServe™ - Deloitte’s innovative GenAI and agentic solutions, combining automation and industry accelerators to transform the end-to-end customer service experience across all channels, enhancing satisfaction while minimizing costs• Serve as a strategic thought partner and direct report to the TrueServe General Manager, overseeing a team of 40 practitioners. Assumed expanded responsibilities and operational ownership following a leadership transition, driving vision, prioritization, and execution across all workstreams. Over the past four years, our team has secured over projects with clients across multiple industries and sectors. • Designed and launched a custom CRM system built on Deloitte’s proprietary Salesforce platform, collaborating with internal experts to develop advanced real-time dashboards that track performance, surface actionable insights, and identify new business opportunities. Led strategic initiatives - including expanding our use case library, integrating GenAI features, and supporting new alliances with hyperscalers - to further accelerate market share and growth. Collectively, these efforts contributed to a XX% increase in projected sales compared to last year.• Launched an internal activation initiative to build a robust ambassador network across the firm, expanding into three new sectors and strengthening go-to-market effectiveness. Enhanced and clarified messaging for sellers and clients, driving greater engagement and market penetration across all sectors and seller groups. • Drove operational transformation by introducing new KPIs and processes to proactively identify and resolve opportunity gaps, enabling faster course correction. Oversaw implementation and change management, managing daily operations such as resource allocation, staffing, budgeting, and internal communications. Established governance frameworks to ensure operational rigor and sustained performance.

Education

• University of Rochester - Simon Business School

  Master of Business Administration (M.B.A.), Competitive and Organizational Strategy, Marketing - Pricing Track

  2016 — 2018

• Tel Aviv University

  Bachelor’s Degree, Psychology

  2010 — 2014

Skills

• Peacebuilding
• Management
• Team Building
• Microsoft Excel
• Training
• Teamwork
• Quantitative Analytics
• Customer Service
• Leadership
• Customer Relationship Management (Crm)
• Leadership Development
• Strategy
• Networking
• Data Analysis
• Project Management
• Network Administration
• Excel Models
• Statistical Data Analysis
• Operations Management
• Cisco Certified
• Internal/External Consulting
• Microsoft Office
• Entrepreneurship