Nessar Ahmed

Director of Security City of Las Vegas Courtyard @Allied Universal

Las Vegas, NV, US

Making sure all required reporting and contract compliance requirements are met.• Assure regular communication of issues or program with Client.• Handle any escalated security issues or emergency situations appropriately.• Performed other management responsibilities as determined by leadership or client.• Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates.• Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)• Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)• Meet all contractual scheduled hours with a minimum of unbilled overtime.• Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal’s corporate training standards.• Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff.• Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists.• Take a proactive role in communicating with the client and meeting his/her needs; meet with regularly, listen to issues, and provide security and technical expertise and solutions. Ensure complete customer satisfaction.• Capably utilize Win Team for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management.• Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal.

INDIAN SCHOOL OF BUSINESS MANAGEMENT AND ADMINISTRATION

Security Management