Neshant Mangla
Serving Notice | LWD 12-Nov || Network Security Engineer || Cisco TAC Team Lead Cisco ISE
- Role
- Cisco Ise Tac Engineer Aaa at Capgemini
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Neshant Mangla
A highly driven Network Security Engineer with 4+ years of experience in TAC…
Experience
Cisco Ise Tac Engineer Aaa
Dec 2022 — Present · Gurugram, IN
Responsible for providing technical support for Cisco security devices via remote access for USA customers.Leading a team of 15 TAC engineers, providing training and mentoring to new hires. Maintained team KPIs and individual performance metrics as agreed SLA with cisco client.Consulted for Cisco High-Touch accounts (Fortune 500 and government), focusing on Cisco Security Portfolio design, deployment, operations, risk management, and lifecycle management.Managed end-to-end processes from deployment to configuration, troubleshooting, and lab recreations at the CX Lab with cisco stakeholders like BU, software developer, HTOM, HTE, Leads.Provided technical assistance for issues related to TACACS+, RADIUS, EAP, 802.1x, Guest access, IBNS 2, MAB, TrustSec, Posture, BYOD, Active Directory, and RSA two-factor authentication on ISE versions 2.x – 3.x.Tshoot IPsec/SSL VPN, NAT and App layer on ASA/FTD firewall. Configure and change NAT policy as per customer request.Provided a proper root cause analysis of the issues related to TACACS, RADIUS, 802.1x, MAB, CWA authentication based on the debug logs against ACS and ISE servers.Handled Escalation and Network down situations until resolution.Proficient in Linux commands and MYSQL shell scripting applied to fix bug of Cisco ISE using root.Handling Escalation’s/cases from Enterprise customers. and providing 1st & 2nd Level support to end-users. Achievements and Awards:Appointed Team Lead based on exceptional performance metrics and demonstrated strategic leadership, surpassing senior team members.Achieve a target of 90% CSAT from 70% when I stepped in as a Team Lead.Drastically decrease 100+ days’ high age cases from 50 to 13 for 2 consecutive quarters.WOW Award for Stellar Performer in Q1 FY 2024
Education
DAV Public School, Palwal
HIGH SCHOOL/SECONDARY DIPLOMAS AND CERTIFICATES
2015 — 2016
SATYUG DARSHAN INSTITUTE OF ENGINEERING AND TECHNOLOGY
Bachelor of Technology
2016 — 2020
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