Nereyank Bhadouria
Customer Experience Leader || Social Media & Grievance Specialist || Client Resolution Expert || Compliance || Fintech & E-commerce Background
- Role
- Social Media and Grievances at PhonePe
- Location
- Kanpur, UP, IN
- LinkedIn followers
- 500 followers
About Nereyank Bhadouria
Dynamic and detail-oriented AML & KYC Analyst with over 6 years of experience across…
Experience
Social Media and Grievances
Jan 2024 — Present · Bengaluru, IN
Act as the primary point of contact for customer enquiries and grievances on social media, ensuring I address and resolve complaints and issues in a timely and professional manner.Provide accurate information and guidance about products, services, and company policies to customers.Escalate complex issues to the relevant departments as needed and follow up to ensure they are resolved effectively.Maintain detailed records of customer interactions, feedback, and grievances for reporting purposes.Identify recurring issues and trends in customer complaints and provide valuable feedback to improve products and services.
Education
Chhatrapati Shahu Ji Maharaj University (CSJMU), Kanpur
Bachelor of Science, Physics
2014 — 2017
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